Reservations

To make a reservation, you must send an email to reservas@pascana.com with the following information of each passenger:

• Full names and surnames (as they appear on the passport or identity document).
• Nationality
• Passport number or identity document number.
• Expiration date of passport or identity document.
• Date of Birth

Email for reservations:
reservas@pascana.com

Important: Reservations are only considered confirmed once the corresponding advance payment has been received.

Business Hours

Monday to Friday: 9:00 am – 7:00 pm
Saturday: 9:00 am – 1:00 pm

Payment Policy

To guarantee confirmation of an airline reservation and/or tour program, an advance payment equivalent to 50% of the total value of the service is required .

Payment of the balance

For Airline tickets

• Full payment must be made immediately after the reservation is made, whether individual or group.

For Tourist programs

• Individual packages: minimum 7 days before the start of the program.
• Group packages: minimum 20 days before the start of the program.

Payment Methods

1. Bank Transfer

If payment is made via international bank transfer, USD 25 must be added to the total amount to cover bank charges for receiving funds in Peru.

Once the transfer has been made, please send the receipt to the following email address:

reservas@pascana.com

Important information

Some financial institutions charge additional fees for international transfers, especially when intermediary banks are involved. The client will be responsible for all costs associated with the transaction to ensure we receive the full agreed-upon amount.

US Dollar (USD) Account

• Bank:BBVA Peru
• Account type:USD Savings Account
• Account number:0011-0564-0200399282
• Owner:PASCANA AMAZON SERVICES EIRL
• SWIFT Code:BCONPEPL

Account in Soles (PEN)

• Bank:BBVA Peru
• Account type:Savings Account (Soles)
• Account number:0011-0564-0200399304
• Owner:PASCANA AMAZON SERVICES EIRL
• SWIFT Code:BCONPEPL

2. Credit Cards

We accept the following cards:

• Visa
• Mastercard
• American Express
• Diners Club

Card payments are subject to an additional charge of 6% on the total amount, corresponding to bank expenses and commissions.

To use this payment method, please request the corresponding payment link via our email.

Cancellation Policy

Individual Passengers (1 to 9 passengers)

Airline Tickets

Cancellations will be subject to the restrictions of the purchased fare. In all cases, a management and service charge will be deducted.

Tourist Programs

• More than 21 days before the service:refund of the amount paid, deducting bank transfer expenses and administrative fee.
• Between 7 and 20 days before the service:penalty of 25% of the total value of the service, plus bank transfer expenses and administrative fee.
• 6 days or less before the service:no refund is applicable.

Groups (10 or more passengers)

Airline Tickets

Cancellations will be subject to the restrictions of the purchased fare. In all cases, a management and service charge will be deducted.

Tourist Programs

• More than 30 days before the service:refund of the amount paid, deducting bank transfer expenses and administrative fee.
• Between 15 and 29 days before the service:penalty of 25% of the total value of the service, plus bank transfer expenses and administrative fee.
• 14 days or less before the service:it will be considered a No Show and there will be no refund.

Health Insurance

We recommend that all passengers travel with valid medical insurance.

In case of accident, illness or any medical emergency, the passenger will be responsible for the expenses arising from the care received and must manage the reimbursement directly with their insurance company upon returning to their country of origin.

Safety and Responsibility

PASCANA AMAZON SERVICES EIRL is not responsible for accidents, delays, losses, additional expenses or any inconvenience caused by circumstances beyond our control, including, but not limited to:

• Weather conditions.
• Diseases
• Strikes
• Civil unrest.
• Robbery
• Government regulations.
• Travel restriction.
• Negligence of third parties.

We reserve the right to make reasonable changes or substitutions to itineraries when necessary for the proper provision of services.

Furthermore, luggage is the sole responsibility of its owner and will be transported at their own risk and care